Betting Rules

1. General betting conditions

These rules apply to bets placed through the Winrolla Casino website, platform or any other approved betting channel. Product availability may depend on your location, account status, verification requirements, technical availability and applicable Australian laws. You must only use the services where online betting is permitted for you and where the relevant products are available.

You must be of the minimum legal age that applies to the betting activity in your location. You are responsible for checking the rules that apply in your state or territory and for ensuring that your use of the service is lawful. We may restrict access, suspend an account or decline a bet where required by law, a regulatory obligation, a security concern or our internal procedures.

Only one personal account may be used unless we have expressly approved another arrangement. An account must be opened in your own name and used only by you. You must provide information that is accurate, complete and current, and you must update that information if it changes. We may ask for documents or other information to verify your identity, age, address, payment method or source of funds.

• Keep your username, password, security codes and device access confidential.
• Do not allow another person to use your account or place bets on your behalf.
• Do not open or operate an account for another person.
• Do not use the service for unlawful activity, fraud, money laundering or any other prohibited purpose.
• Do not attempt to interfere with the website, betting software, security controls or account systems.
• Tell us promptly if you believe that your account or payment information has been accessed without permission.

You are responsible for reviewing the details of every bet before submitting it. A bet is not guaranteed to be accepted merely because selections, odds or a potential return have appeared on screen. A bet is accepted only when it has been successfully processed and recorded in our betting system. The relevant bet record is the primary reference for the selections, stake, odds and status of the bet.

2. Placing, accepting and cancelling bets

Submitting a bet

Before submitting a bet, check the event or market, selection, odds, stake, potential return and any other displayed information. You should also check whether the bet is a single, combination, multi, same-event or other available bet type. The terminology and options shown on the platform may vary between products. If you do not understand a betting option, do not place the bet until you have reviewed the applicable information.

Bets are generally placed using funds available in your betting account. The stake is deducted, or reserved, when the bet is accepted. You must not try to place a bet using funds that are not available to you. We may reject or limit a bet, change the availability of a market or suspend betting on an event at any time where this is necessary for operational, integrity, legal or security reasons.

Bet acceptance and confirmation

A message that a bet has been requested is not confirmation that the bet has been accepted. Acceptance is shown through the account bet history, confirmation screen or other official record provided by the platform. If the connection is interrupted, refresh the account bet history before trying to place the same bet again. This helps reduce the risk of submitting duplicate bets.

We may void, cancel, correct or refuse a bet where there is an obvious error, a technical problem, a pricing or market error, a duplicated transaction, a breach of these rules or a requirement to do so under applicable law. Where a bet is affected, the outcome will be handled in accordance with the applicable rules and the circumstances of the error.

Changes and cancellations

Once a bet has been accepted, it cannot normally be changed or cancelled unless a specific feature permits this and the cancellation is confirmed by the platform. A request to cancel a bet is not effective unless it has been accepted and recorded. If a cash-out or similar option is displayed, it may be subject to availability, suspension, delay, acceptance and changing values. The displayed amount is not guaranteed until the transaction has been confirmed.

1. Select the event and market carefully.
2. Check the selection and displayed odds.
3. Enter the intended stake and review the potential return.
4. Confirm that the bet details are correct.
5. Submit the bet once only.
6. Check your account history for confirmation.

3. Odds, events, results and settlement

Odds may change before a bet is accepted and may be displayed in a format selected by the platform. The odds attached to an accepted bet are the odds recorded in the official bet confirmation, unless the bet is later voided, corrected or otherwise adjusted under these rules. A displayed potential return is an estimate based on the information available at the time and may not include every condition that applies to a particular product.

Markets may be suspended or removed without notice. This can occur before or during an event and may result from changes in conditions, a technical issue, a delayed feed, suspected integrity concerns, official information or other operational reasons. A market being displayed does not guarantee that betting will remain available or that a bet submitted during a delay will be accepted.

Determining results

Bets are settled using the official result or other result source specified for the relevant market. The result may be based on the official ruling at the end of the event, a governing body decision, a published result or another reliable source identified in the product information. If the result is changed later, the original settlement will generally remain unless the applicable market rules or a legal requirement provide otherwise.

The meaning of a market depends on its stated conditions. These conditions may include the event format, scheduled duration, scoring method, participant status, venue, competition stage, official statistics or other qualifying information. It is your responsibility to read the market description and any special terms before betting. If a market description conflicts with a general rule, the specific market description may apply.

Postponed, abandoned or changed events

A postponed, abandoned, shortened, interrupted or otherwise changed event may be settled, carried forward or voided depending on the product and the applicable market conditions. A change to the venue, date, format, participants or event conditions can affect settlement. Bets may also be affected if a participant withdraws, does not start, is replaced or is disqualified. The relevant product rules and official result will be used to determine the outcome.

Where a bet contains several selections, a void selection may be removed and the remaining selections may continue where the bet type permits. In other circumstances, the whole bet may be void. The treatment of a void, dead heat, draw, non-runner, tied result or similar outcome depends on the market rules. If no qualifying result can be determined, the applicable rules will explain how the bet is handled.

Settlement and account records

A bet is settled after the relevant result has been received and processed. Settlement information, account history and transaction records should be checked regularly. If you believe a bet has been settled incorrectly, keep the bet reference and relevant details and raise the issue through the available support channel. Reviews may require confirmation of the event, market, result, account information and applicable rule.

4. Account responsibilities, integrity and responsible betting

Fair use and prohibited conduct

Betting must be conducted fairly and for personal use. You must not exploit a software defect, use automated systems without permission, manipulate a market, misuse promotional features, create linked accounts to avoid a restriction or use another person’s information or payment method. Suspicious activity may be reviewed and may lead to a bet being held, an account being restricted or other action permitted by the applicable terms and law.

We may investigate transactions, betting patterns, device activity and account information where we reasonably need to protect customers, the platform or the integrity of an event. Information may be handled in accordance with the Privacy Policy and applicable privacy requirements. During a review, access to some services or funds may be limited until the review is completed.

Responsible betting

Betting should be treated as entertainment, not as a way to earn income or recover losses. Only bet money you can afford to lose and decide your budget before you start. Never chase losses, borrow money to bet, bet when distressed or allow betting to interfere with work, study, relationships or other responsibilities. Avoid betting when affected by alcohol or other substances.

• Set a personal spending limit and time limit before betting.
• Take regular breaks and keep track of your activity.
• Do not increase your stake to try to recover a loss.
• Use available account tools, such as deposit or activity limits, where suitable.
• Consider a temporary break or self-exclusion if betting is becoming difficult to control.
• Seek independent help if betting is causing stress, financial difficulty or conflict.

If you ask to close an account, take a break or use a responsible gambling restriction, the request may be subject to identity and security checks. You must not create another account or use another person’s account to avoid a restriction. Responsible gambling settings may affect access to betting products and may not be reversible immediately. Information about available tools and support options is provided through the responsible gambling information on the website.

Rule changes and interpretation

These general Betting Rules may be updated when products, systems, legal requirements or operating procedures change. The version published on the website at the relevant time will generally apply, unless a different rule is required for an existing bet or by law. If any part of these rules is unclear, the specific market information, applicable Terms and Conditions and relevant legal requirements should be considered together. By continuing to use the betting service after an update, you accept the revised rules.